Honda of Downtown Los Angeles Service Department

I visited the service department for car maintenance. Mr. Kriz and Mr. Eduar were very friendly. Thank you both.

Horrible wait times, second or third time I’ve left my car for an oil change and they told me they had to keep it until the next day. Then I have to cancels all my plans and they can’t even pick you up from home after service is done. They never told me when service was done or when it was gonna be done. I had to keep calling to even know what was happening to me 2023 accord. For an oil change.

Thank you Edwin for your hospitality and knowledge of your work. You made me feel welcome and appreciated.

DO NOT GET A CAR FROM THERE! They really don’t even have answers from the finance department to even determine if you really get a car or not. They have you leave thinking you been financed and then call back about a month later saying you have to the car back. Running your credit to see if anybody will be picking up after you leave

During this visit in December ‘24 I was helped by Edwin Hernandez. He was very polite and answered all my questions. He also arranged for me to be dropped off at home while my vehicle was worked on. I did a break fluid exchange and a transmission fluid exchange . My car was treated well and kept clean inside .